FAQs

How can I buy tickets for shows?

Pay online directly with your credit/debit card; use your own PayPal account; or pay by cheque. To pay by cheque please contact the Box Office on 0121 2969 543.

Are there any booking fees?

Small booking fees may be applied to touring shows.  We do not add booking fees to in-house shows

Can I buy tickets from the Town Hall’s Box Office?

Yes.  You can now buy directly from the Box Office at the Bedford Suite.

What is the telephone number for the Box Office?

The Box Office telephone number is 0121 2969 543.  The office is open from 10am to 4pm Mon – Fri.

Can I buy tickets on the door?

Yes, you can purchase tickets on the door.  We are unable to guarantee tickets on the door and you may like to check availability with the Box Office before you travel.

Is there a charge for printing my own tickets or collecting them on the door? 

It is free to print your own tickets or to collect your pre-paid tickets on the door.  Please ensure you have some form of ID with you to collect your tickets.

Can I display my e-ticket on my mobile phone?

Yes.  You can save printing costs by bringing your e-ticket to the venue on your smart phone or tablet.  All ticket purchases and seat allocations are recorded for your security.

Where is the seating plan?

The seating plans are visible when you book your tickets – there may be slight variations in seating arrangements depending on the type of performance.

What are concessions?

Concessions are tickets that have been discounted.  This applies to tickets for children under 16, seniors, students and guests with disabilities.  Check for concessions when you purchase online.

Are there any voucher codes?

Check for voucher codes on the website.  They can be used on checkout.

I wish to book tickets for a school visits – is there a special arrangement?

For school bookings please contact the Box Office on 0121 2969 543.

I am a wheelchair user and wish to stay in my wheelchair – where is the best place?

Please contact us and you will be allocated two spaces at no extra cost in Row H (depending on availability).

Can I leave my wheelchair, pram or buggy in a secure place during the show?

Yes.  There is a secure room for use by guests wishing to park their wheelchairs, prams and buggies.  Always keep your valuables with you.  Due to fire regulations items cannot be left in the gangways.  We cannot accept liability for your items.

Are my card details stored?

No card or financial details are stored on our system. We do not share your personal information with any other company and store limited details in compliance with the Data Protection Act.

I’ve lost my tickets.  What should I do?

If you have purchased your tickets online you can re-print them.  For enquiries please contact the Box Office or speak to one of our Duty Managers when you arrive at the Town Hall.  Ticket purchases are recorded for security.

I’ve purchased tickets but my plans have changed.  Can I get a refund?

We do not offer refunds unless we are able to re-sell your tickets.  A £1.50 charge per ticket applies for this service. Please contact the Box Office.

What time will the doors open before the show?

Doors open 1 hour before the show starts.

Can I buy refreshments at the Town Hall?

Yes.  You can buy tea/coffee and refreshments.  There is also a licensed bar which is open before the show starts and during the interval.

Where can I park?

There are lots of pay and display car parks near the Town Hall as well as allocated spaces that are free after 6pm.  Anchorage Road, Reddicroft, Lower Reddicroft, Station, The Royal Hotel, Sutton Station, Victoria Road and Wyndley Leisure Centre car parks are within walking distance.  Check Parkopedia for detailed information.  The car park at The Three Tuns pub is free after 5pm.  ALWAYS check the information on the pay and display boards and road signs before parking.

How can I audition for future shows?

Keep an eye on the Town Hall website for announcements of forthcoming shows and auditions